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  Resolving Disputes
 
   
 

If you have any disputes with your contractor(s), you should:

  • communicate with him to convey your discontentment;
  • discuss with him on the possible solutions and give him time to rectify the work;
  • try to reach an amicable solution.

If you still cannot resolve the disputes with your contractor(s), you can seek help from the following organsiations:

   
Consumers Association of Singapore (CASE)
 

The Consumers Association of Singapore (CASE) was established in 1971, to protect and enhance consumer's interest through information and education, and to promote an environment of fair and ethical trade practices.

If you have a dispute with a retailer over consumer goods and services and you have not been able to resolve the matter with the retailer, you may visit CASE office and register your complaint. CASE gives suggestions on consumer problems and helps aggrieved members obtain redress.

For more information, please click here.

   
Renovation and Decoration Advisory Centre (RADAC)
 

The Renovation and Decoration Advisory Centre (RADAC) is set up as a watchdog non-profit making voluntary body to provide greater controls in the renovation industry as well as to educate consumers on renovation issues.

The objectives of RADAC include:

  1. To promote and regulate amongst Associate Members and Registered Trade Bodies the highest standards of conduct and practice in the Trade.
  2. To codify the highest standards of conduct and practice in the Trade into a Renovation and Decoration Code of Practice for Observance by Associate Members and Registered Trade Bodies.
  3. To provide advice and assistance to Trade Bodies and consumers on the Renovation and Decoration Code of Practice as approved and amended from time to time by the Society.

If the contractor is accredited with RADAC, you could approach RADAC for assistance in resolving dispute between you and its member companies.

For more information, please click here.

   
Small Claims Tribunal
 

The Small Claims Tribunals are part of the Subordinate Courts of Singapore. The Tribunals were established on the 1st of February 1985, to provide a quick and inexpensive forum for the resolution of small claims between consumers and suppliers.

The Tribunals have jurisdiction to hear claims not exceeding $10,000, where the claims relate to disputes arising from:

  1. a contract for sales of goods; or
  2. a contract for the provision of service; or
  3. tortuous damage to property (not including damage arising in connection with motor vehicles)

For more information, please click here.

   
   
  Last updated on 3 January 2007
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